FAQ

TMS is the most trusted and loved moving and storage company in New York. We take care of your items with care. Delivering reliable, and safe competitive pricing and comprehensive customer service that sets us apart from our competitors.

We are licensed and insured and complies with the regulations of NYDOT and US DOT requirements and standards.

Sunday is the best day to move because of less traffic and and better parking solutions.

You should plan and book your move within two weeks before your moving date.

We calculate your moving price based on the following factors;

• Average amount of the inventory list provided by the client and the items that are being moved
• The distance between the locations
• Any special moving requirements
• Accessibility of the truck
• Date and time of the move

To schedule your moving date and book a crew we require a $50 deposit, which goes towards the total of your moving cost.

It is completely up to the client. If you are completely satisfied with your moving crew performances, we recommend tipping in the amount of 15-20% of a move total.

If for any reason you need to cancel your reservation, please give us a 48 hours notice, and your $50 deposit will be fully refunded to you within 2-4 business days of giving us notice. If you wait until last minute your deposit will not be refunded.